Shipping Policy

Last Updated: September 4, 2026

Thank you for shopping with Nancy Teahouse. We carefully prepare and pack every order to ensure your tea and teaware arrive safely.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Shipping Rates

We offer FREE SHIPPING on orders of $50 USD or more.

For orders under $50 USD, applicable shipping charges will be calculated and displayed at checkout before payment.

Estimated Delivery Time

Estimated delivery times vary depending on the destination and shipping method available for your order.

Most orders are typically delivered within 5–15 business days after shipment.

Please note that delivery estimates are not guaranteed. Delays may occasionally occur due to customs processing, carrier delays, weather conditions, holidays, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking details once your order has been shipped.

Please allow some time for tracking information to update after your package has been handed over to the carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at nancychen550@gmail.com.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Lost, Delayed or Damaged Packages

If your package appears to be significantly delayed, lost, or arrives damaged, please contact us at nancychen550@gmail.com with your order number and relevant details.

For damaged items, please include clear photographs of the item and packaging so we can review the issue and assist you.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country or region.

Where these charges are not collected at checkout, they are generally the responsibility of the recipient.

Multiple Shipments

In some circumstances, products within the same order may be shipped separately. If this occurs, you may receive more than one package or tracking number.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Nancy Teahouse
Email: nancychen550@gmail.com